Call Center

Call Center provides answers to several questions specific to service tax laws, taxpayers’ individual concerns, e-registration, e-filing and e-payment of monthly sales tax returns. It also helps taxpayers update their online registration and tax profiles which includes changes in particulars and answering taxpayer’s queries related to tax matters. Call center facilitates and assists taxpayers for tax compliance, which strengthens SRB’s robust tax collection system. SRB ensures that laws, rules, and procedures for sales tax on services are easy to understand and simplify voluntary tax compliance. They also inculcate tax paying culture to equip new taxpayers with the knowledge of tax policies and processes. Honesty, transparency and accountability have been the core principles of SRB. The Call Centre has an experienced Officer In-charge well conversant with the sales tax laws and procedures, besides 02 Assistant Commissioners, 02 Call Centre Agents, and 03 Officials from PRAL. The Officials from PRAL help in providing urgent and prompt coordination between the PRAL head office and regional office for resolving any issue relating to PRAL systems deployed in SRB. For overall administrative control, the Call Centre works under the Senior Advisor (Tax Policy), SRB.